In short: A support coordinator helps you understand and use your NDIS plan — connecting you with the right supports, building your confidence to navigate the NDIS, and helping you make the most of your budget. Not everyone has one; it depends on what's in your plan.
What does a support coordinator do?
A support coordinator's job is to help you turn your plan into real, working supports. Their key roles include:
- Connecting you with NDIS, community and mainstream supports
- Building your capacity to understand your plan and make your own decisions
- Helping you choose and set up providers in line with your goals and budget
- Supporting you through changes, challenges or a plan review
The aim is to build your skills and confidence over time, so you become more independent in managing your own supports.
Do you need a support coordinator?
Support coordination is only available if it has been included in your NDIS plan. It is usually added where a person's situation is more complex — for example, lots of services to coordinate, a new plan to get started, or a significant change in circumstances.
If support coordination is not in your plan but you feel you need it, you can raise this at your plan review and explain why it would help.
How is a support coordinator different from a plan manager?
These two roles are often confused:
- A support coordinator helps you find, connect with and manage your supports and services.
- A plan manager handles the money — paying your providers and tracking your budget.
Some people have both, some have one, and some have neither. They do different jobs and are funded separately.
How do you find and start with a support coordinator?
If support coordination is in your plan, you can choose your own provider. Many people are connected through a request for service, and your planner can help you prepare one. It is worth choosing someone you feel comfortable with, who knows your local area and services.
How can we help?
We provide NDIS support services and work alongside support coordinators and participants across Melbourne's west. You can check your eligibility, make a referral, or contact our team to talk through your options — support is available in several languages.
Frequently Asked Questions
What is the difference between a support coordinator and a plan manager?
A support coordinator helps you find and manage your supports and services. A plan manager handles the financial side — paying your providers and tracking your budget. They are separate roles, funded separately, and you can have one, both or neither.
How do I get a support coordinator in my plan?
Support coordination must be included in your NDIS plan to access it. It is generally added where your situation is more complex. If it is not in your plan and you think you need it, raise it at your plan review with reasons why it would help.
Can I choose my own support coordinator?
Yes. If support coordination is funded in your plan, you can choose your provider. It helps to pick someone you trust who understands your goals and knows the services in your local area.
How much does a support coordinator cost?
When support coordination is in your plan, the funding for it is included in your plan budget — you do not pay out of pocket separately. The amount is set based on your assessed needs.
What should a good support coordinator do for me?
A good support coordinator connects you to the right supports, helps you understand and use your plan, builds your confidence to make decisions, and supports you through changes — always working towards your goals and greater independence.
Trusted sources for further reading
This article is general information only and does not replace individual advice. For advice about your own plan, please contact the NDIS or speak with your planner or support coordinator.
